1. Introduction
Uniportal.ai ("Uniportal", "we", "us", or "our") is a B2B SaaS platform that provides AI-powered automation agents for Managed Service Providers (MSPs). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our platform and services.
2. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, company name, and role when you register for our services.
- Service Data: Data processed through our AI Assistant on your behalf, including ticket content, user identities, and system logs from your integrated tools (PSA, RMM, identity providers, etc.).
- Usage Data: Information about how you interact with our platform, including feature usage, session duration, and performance metrics.
- Technical Data: IP address, browser type, device information, and cookies necessary for platform functionality.
3. How We Use Your Information
- To provide, operate, and maintain our AI automation services.
- To process and execute actions through integrated third-party tools on your behalf.
- To improve and optimize our platform, AI models, and service quality.
- To communicate with you about your account, updates, and support requests.
- To ensure security, detect fraud, and comply with legal obligations.
4. Data Processing & AI
Our AI Assistant processes Service Data to execute automations on your behalf. This data is processed in real-time and is not used to train general-purpose AI models. All AI processing is performed within the scope of your configured automations and access controls.
5. Data Sharing & Third Parties
We do not sell your data. We may share information with:
- Integration Partners: Data is transmitted to your connected tools (e.g., ConnectWise, Microsoft Entra ID, NinjaOne) solely to execute actions you have configured.
- Infrastructure Providers: We use trusted cloud providers to host and operate our platform with appropriate data processing agreements in place.
- Legal Requirements: We may disclose data if required by law, regulation, or valid legal process.
6. Data Security
We implement industry-standard security measures including encryption in transit and at rest, role-based access controls, regular security audits, and SOC 2-aligned practices. All agent actions are logged with full audit trails for your review.
7. Data Retention
We retain your Account Information for the duration of your subscription and a reasonable period thereafter. Service Data and execution logs are retained according to your plan and configuration. You may request deletion of your data at any time.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing activities.
- Request data portability.
- Withdraw consent where applicable.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@uniportal.ai.